Terms & Conditions of Sale
Effective: 29 August 2025
These Terms work together with our Privacy Policy, Terms of Website Use and Cookie Policy. When ordering via the Site you will be asked to tick a box confirming you have read and accept these Terms. By ticking the box and placing an order you agree to be bound by them.
Supplier: TEO UK PACKAGING LIMITED (company no. 11114224), VAT GB 284 0774 83. Registered office: Kemp House, 128 City Road, London, EC1V 2NX, United Kingdom. Trading & correspondence: Suite 0.15, Proxima, 1 Grenfell Road, Maidenhead, SL6 1HN, United Kingdom. Contact: admin@teouk.com / +44 7493 567424. Website: https://www.teouk.com.
1. Definitions
- “Contract” means a legally binding agreement formed under clause 3.
- “Customer” means the business purchasing Goods from us.
- “Delivery” means completion of delivery under clause 6.3.
- “Despatch Confirmation” means our email confirming that Goods have been despatched.
- “Goods” means the products supplied under a Contract.
- “Order” means an order placed via the Site or otherwise in writing.
- “Price” means the total amount payable including VAT, delivery and other charges as shown at checkout or on quotation.
- “Site” means our website at https://www.teouk.com.
2. Scope & Entire Agreement
- These Terms govern all sales of professional packaging (including Bag in Box and Super Pouch) and related accessories to business customers (“B2B”). By placing an Order you confirm you are purchasing for business purposes.
- These Terms, together with documents expressly referred to in them, constitute the entire agreement between you and us for the relevant Contract. You acknowledge that you have not relied on any statement not set out in these documents. Nothing limits liability for fraud.
- Images and descriptions on the Site are illustrative; delivered Goods may differ in minor respects (colour shade, finish) without affecting performance or specification.
3. Orders & Contract Formation
- The order process allows you to check and amend errors before submission. You are responsible for ensuring your Order is complete and accurate.
- After you place an Order, you will receive an acknowledgement email — this is not acceptance.
- Acceptance occurs when we send a Despatch Confirmation or when we despatch the Goods, whichever occurs first. At that point a Contract is formed.
- If we are unable to supply Goods, we will notify you and refund any amounts paid for the unavailable Goods.
4. Prices, Taxes & Currency
- Prices are in GBP and shown exclusive of VAT unless stated otherwise. VAT, delivery and any applicable charges are added at checkout or on quotation.
- Prices are fixed at acceptance; obvious errors may be corrected prior to acceptance.
- We do not quote or transact in RUB.
5. Payment
- Online store: payment is due in full at checkout via approved methods (Stripe cards, Apple Pay/Google Pay, PayPal, Bank Transfer — pro-forma).
- Custom / made-to-order (film/print/fitments): for new customers staged payments are 50% on order + 50% prior to despatch unless otherwise agreed in writing.
- We do not apply consumer card surcharges. For certain corporate payment methods, pass-through fees may be agreed in writing in advance.
- Title passes only on receipt of cleared payment in full. We may suspend delivery until payment clears.
6. Delivery, Title & Risk
- Delivery charges are calculated at checkout; palletised/oversize consignments may be quoted separately. Estimated delivery times are shown on the Site or in your Order Confirmation.
- Standard service covers UK mainland. Deliveries to Northern Ireland, Highlands & Islands and Channel Islands may incur surcharges or longer transit times.
- Delivery completes when we deliver the Goods to the address or carrier you specify. Risk passes on Delivery. Title passes only upon cleared payment in full.
- For pallet deliveries you must ensure suitable HGV access, unloading equipment/personnel and, where required, bookable delivery slots.
7. Inspection, Claims & Returns (RMA)
- Inspect Goods on delivery. Report transport damages or shortages within 48 hours with photos and carrier notes.
- Report quality/defect issues within 14 days with batch numbers, photos and a brief of filling/product/storage conditions. Retain affected items/samples for investigation.
- Returns require prior written authorisation (RMA) and must be sent to: Suite 0.15, Proxima, 1 Grenfell Road, Maidenhead, SL6 1HN, United Kingdom. Do not send returns to the registered office.
- Custom/made-to-order items are non-returnable unless defective.
- Change-of-mind returns of unopened stock items may be accepted at our discretion within 14 days and are subject to inspection and a 15% restocking fee. You bear return shipping and insurance unless Goods are confirmed faulty.
8. Warranty
We warrant that Goods will materially conform to our specification on delivery. Where a defect is confirmed, we will replace the affected Goods or issue a credit at our discretion. This warranty excludes defects arising from improper filling, product incompatibility, storage, misuse or alteration. Performance depends on your filling process, product and handling; you are responsible for validating suitability. We do not supply postmix connector formats.
9. Compliance & Certifications
Our EU manufacturing plants are certified to BRCGS Packaging Materials (Grade A). Certificates and Declarations of Compliance are available on request for relevant products.
10. Liability
To the fullest extent permitted by law: (a) our total liability in respect of any claim is limited to the price paid for the affected Goods; (b) we exclude indirect or consequential losses (including loss of profit, production or goodwill). Nothing limits liability for death/personal injury caused by negligence or for fraud.
11. Late Payment (B2B)
If any amount is overdue, interest accrues from the due date until payment in full at 8% per annum above the Bank of England base rate pursuant to the Late Payment of Commercial Debts (Interest) Act 1998, plus fixed-sum compensation and reasonable recovery costs where applicable.
12. Intellectual Property
All IP in our website, brand assets, specifications, drawings and samples remains ours or our licensors’. No licence is granted except to use the Goods as intended.
13. Termination
We may terminate or suspend a Contract on written notice if you materially breach it and fail to remedy within 14 days of notice, or if you become insolvent, enter administration or similar proceedings. Termination does not affect accrued rights.
14. Force Majeure
We are not liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to acts of God, strikes, fire, flood, power failures, transport issues or shortages of materials.
15. Assignment
You may not assign, transfer or sub-contract any rights or obligations under a Contract without our prior written consent.
16. Waiver
No failure or delay to exercise any right under a Contract shall constitute a waiver of that right.
17. Severability
If any provision is found invalid or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remainder shall remain in full force.
18. Third Party Rights
No one other than the parties has any rights under the Contract (Contracts (Rights of Third Parties) Act 1999).
19. Governing Law & Jurisdiction
These Terms are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction.
20. Changes
We may update these Terms from time to time; the version published at the time of order applies.
Contact
TEO UK PACKAGING LIMITED, Suite 0.15, Proxima, 1 Grenfell Road, Maidenhead, SL6 1HN, United Kingdom. Email: admin@teouk.com. Phone: +44 7493 567424.