Shipping & Delivery Policy

Main Page Shipping & Delivery Policy

Effective: 29 August 2025

This policy forms part of our Terms & Conditions of Sale and should be read together with our Refund & Return Policy.

1) Where we deliver

United Kingdom: UK mainland as standard. Deliveries to Northern Ireland, Highlands & Islands and the Channel Islands are available and may carry surcharges and longer transit times.
International: available by special arrangement. Contact admin@teouk.com for a quote and transit options.

Please provide an accurate delivery address and any site instructions required for access.
For pallet deliveries you must ensure HGV access, suitable unloading equipment/personnel, and (where required) bookable delivery slots.
Deliveries are made to the address, not to a named individual. A signature by your staff, reception, security or an adult at the address constitutes delivery.
We do not require personal ID checks. If your site requires named or time-window deliveries, request this in advance; additional charges may apply.

Shipping charges are calculated at checkout based on weight/volume and destination; palletised/oversize consignments may be quoted separately.
Estimated delivery times are shown at checkout or in your order confirmation. Times are shown in business days (Mon–Fri, excluding public holidays).
We may ship orders in multiple consignments at no additional charge to you.
Weekend delivery and time-definite slots (e.g., pre‑10:30, pre‑12:00, PM) may be available as paid options if requested in advance; availability depends on carrier and postcode.

Risk passes on delivery to the address or carrier you specify. Title passes only when we receive cleared payment in full (see Terms & Conditions).
If delivery is attempted but not completed due to incorrect details, lack of access, or no-one available to receive, re-delivery, storage or return-to-sender charges may apply.

Inspect the outer packaging on arrival. If you see damage or shortage, note it on the carrier’s delivery note and take photos.
Report transport damages/shortages within 48 hours of delivery with photos and carrier notes to admin@teouk.com.
Report quality/defect issues within 14 days with batch numbers, photos and details of filling/product/storage conditions (see Refund & Return Policy).

We do not offer public “click & collect”.
If you wish to arrange your own courier, this must be agreed in advance. Risk transfers at handover to your courier.

Questions about shipping or delivery: admin@teouk.com or +44 7493 567424.

TEO UK PACKAGING LIMITED, Suite 0.15, Proxima, 1 Grenfell Road, Maidenhead, SL6 1HN, United Kingdom