Frequently Asked Questions (FAQ)

Products and Applications​

We supply Bag in Box, Pergal Bags 13.6L for milk dispensers, and Super Pouch packaging for liquid products. The standard website range depends on the specific category and available stock items.

Bag in Box bags are used for liquid and semi-liquid products including wine, cider, juices, sauces, oils, dairy and other liquids. They are suitable for both foodservice and industrial applications.

Super Pouch bags are suitable for juices, cocktails, wine, dairy products, oils and other liquids where a compact and convenient pack format is needed. They are often chosen for smaller volumes and a more presentation-friendly format.

Sizes, Materials and Fitments

Standard website sizes include Bag in Box 3L, 5L, 10L and 20L, as well as 13.6L Pergal Bags. Super Pouch 1.5L, 3L and 5L are available in white design and apple design. Other sizes and formats are available for custom projects — please contact admin@teouk.com.

Standard website fitments include T-Tap, T-Tap Low and Milk Tube. Other options such as Screw Cap, ELPO, Pouring Cap, Snap Cap and other special solutions are available on a custom-order basis. If you need a different fitment or bag configuration, please email admin@teouk.com.

Barrier bags provide better protection against oxygen, light and moisture and are usually used for more sensitive products or longer shelf life requirements. Non-barrier solutions are used where lower protection is sufficient.

Some bag structures are suitable for hot-fill, but this depends on the specific product and specification. If you are unsure, it is best to confirm compatibility with our manager and test samples first if needed.

Payment

We accept credit card payments, Apple Pay, Google Pay and bank transfer. Available payment methods are shown during checkout.*

Standard website orders are prepaid. If you need a custom order, a larger volume or special payment terms, please contact our administrator at admin@teouk.com.*

Delivery and Order Volumes

Standard website orders are usually delivered within 2–3 working days from the time of order if the item is in stock. For larger orders, pallet shipments or custom projects, lead times are confirmed separately.*

For standard website orders, delivery is included in the price unless stated otherwise. For larger orders, special destinations and custom projects, delivery terms are confirmed separately through the administrator.*

We fulfil standard website orders from our UK warehouse. This helps us support fast dispatch and short delivery lead times.

The minimum order quantity is shown on the website for each product. If you need larger quantities, from cartons and pallets up to regular large-volume supply, please contact our administrator and we will offer individual terms and logistics support.*

Returns and Claims

Yes, returns and claims are handled in line with our Refund & Return Policy. If goods arrive damaged, incorrect or there is any issue with the order, please contact us as soon as possible with photos, your order number and a short description of the issue. Full return details are available in our Return Policy.*

Support, Documentation and Product Selection

Yes. We can help you choose the right bag, fitment and configuration for your product, and we can provide instructions, technical specifications, certificates and declarations of compliance on request. Please email admin@teouk.com.

Visit TEO UK Shop

Request information

Fill out the form and we will contact you shortly